Covid-19 Impact
UPDATE 7/30/2020: Removed shelter at home states and added state with travel restrictions.
UPDATE 3/31/2020: Added the know travel restrictions between states. Originally posted on cnn.com.
UPDATE 3/23/2020: Please see below information for customers located in states designated as 'shelter-in-place'. Added "Critical Infrastructure Supplier" letter to files section.
AVAILABLE SUPPORT OPTIONS
As the global impact of the coronavirus (COVID‑19) continues to unfold, CEM Corporation has taken steps to protect the health, safety and well-being of our customers, associates and communities. As we support those impacted by COVID‑19, there will be temporary changes to the way we provide support. We know that many of our customers have enacted 'no visitor' policies, so there are two primary routes to use if instrument repair is required.
CEM TECHNICAL SUPPORT: CEM Technical Support center is in continuous operation. Support is available via email, website or phone.
CEM DEPOT RETURNS: CEM Depot returns center is in continuous operation and remains a viable alternative for instrument repairs where onsite visits are restricted, or a more economical means of repair is desired. Please contact the CEM Technical Support center for assistance with returns.
CEM ONSITE SUPPORT: Our onsite services group is in continuous operation, however local restrictions are still impacting onsite visits. See the information below for more details on how this may affect you.
HOW DO I REACH SUPPORT
The best method of contacting support is by email. Telephone support is also available, however please be aware that you may need to leave a message. The next available representative will call you back. Alternatively, you may use the live chat option on this website. If all reps are busy, the site gives you the ability to leave a message and a CEM representative will get back to you once available.
EMAIL: service@cem.com
CONTRACT QUESTIONS: service.contracts@cem.com
TELEPHONE: 800-726-5551
LIVE CHAT: Scroll to the bottom of the home page and look for the blue envelope. If no attendant is available, you may leave a message and it will be returned shortly. 
ONSITE SUPPORT
CEM is offering continuous onsite support, pending local and federal restrictions. While restoring the operation of your CEM system is one of our primary goals, your safety and that of our personnel is of utmost importance. Therefore, CEM personnel will always practice social distancing, wear face masks or face shields and take all necessary measures to ensure you and your company personnel are protected. CEM does requests the same consideration for our onsite personnel, so please ensure that you have adequate workspace and measures in place to allow all safety measures to be met while our representative is at your location.
Please see the attached document at the end of the page that details CEM expectations.
KNOWN TRAVEL RESTRICTIONS BETWEEN STATES
Here are the states that currently have travel restrictions in place. Please note that most states have clearly identified essential workers as exempt, but if your company or local government has different requirements, you must let CEM know prior to scheduling an onsite visit.
CEM representatives will have in their possession documentation showing that they are essential workers in accordance with version 3.1 of the listing published by the Federal Cybersecurity and Infrastructure Security Agency and are exempt from quarantine while they are commuting to or from or while at work. However, it is the customer responsibility to ensure that their company meets the requirements of the Federal definition of an 'essential company' prior to scheduling an onsite visit from CEM (this only applies to customers that are located in one of the states with ongoing travel restrictions).
The following list is reprinted from the NY Times and is effective as of July 28, 2020. Please note that this list may or may not be routinely updated and that it is your responsibility to know your local restrictions prior to scheduling an onsite visit from CEM.
Alabama
As of July 28, there were no statewide restrictions in Alabama.
Alaska
People entering Alaska must complete a Mandatory Declaration Form for Interstate Travelers, and agree to one of the following conditions:
Those with proof of a negative test within the previous 72 hours must take another test between seven and 14 days after arrival, and minimize interactions with others until they receive those new results.
Tourists with a negative result from a test taken in the five days before their trip agree to take a second test at the airport upon arrival, and then a third test seven to 14 days later. They also agree to minimize interaction with others until the third test is back.
People can also receive a test upon arrival, if one is available, but they must self-quarantine until the results are reported. Those who refuse to be tested must self-quarantine for 14 days or until the end of their stay, whichever is shorter.
Arizona
As of July 28 there were no statewide restrictions in Arizona.
Arkansas
As of July 28 there were no statewide restrictions in Arkansas.
California
As of July 28 there were no statewide restrictions in California.
Colorado
As of July 28 there were no statewide restrictions in Colorado.
Connecticut
Those coming into Connecticut after spending more than 24 hours in a state or area with a high rate of confirmed infections must self-quarantine for 14 days. Travelers can avoid quarantine if they have proof of negative results for a coronavirus test taken in the previous 72 hours. Those who have been tested but have not received the results are required to quarantine until negative results are received and submitted to the state.
The 34 states are Alaska, Alabama, Arizona, Arkansas, California, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin. Visitors or residents returning from Puerto Rico or Washington, D.C., face the same restrictions.
Delaware
As of July 28 there were no statewide restrictions in Delaware.
District of Columbia
Visitors who have been to a high-risk state in the previous two weeks must self-quarantine for 14 days.The order excludes travelers from Maryland and Virginia, as well as those in the state for less than 24 hours..
The states affected by the order are Arkansas, Arizona, Alabama, California, Delaware, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Washington and Wisconsin.
Florida
People from New York, New Jersey and Connecticut must self-quarantine at their own expense for 14 days when they enter Florida. Violators may be fined up to $500 or imprisoned for up to 60 days.
With the number of coronavirus cases and hospitalizations spiking in parts of Florida, the mayor of Miami-Dade County in early July ordered all short-term vacation rentals in the county closed.
Georgia
As of July 28 there were no statewide restrictions in Georgia.
Hawaii
All those arriving in Hawaii must isolate for two weeks, or until the end of their stay, whichever is shorter. Arriving travelers must sign a form confirming they are aware of the quarantine and that violating it is a criminal offense that carries up to a $5,000 fine and up to a year in prison.
Beginning Sept. 1, travelers can avoid that restriction by showing proof of a negative coronavirus test taken within 72 hours of their trip.
Forms must also be filled out for inter-island travel, and those with a temperature of 100.4 or above are not allowed to fly.
Idaho
Travelers to Boise and other cities in Ada County are encouraged to self-quarantine for 14 days. Other counties in the state are further along in their reopening and don’t have a similar request.
Illinois
There are no statewide restrictions, but those entering or returning to Chicago from Alabama, Arizona, Arkansas, California, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Missouri (as of July 31), Mississippi, Nebraska (as of July 31), Nevada, North Carolina, North Dakota (as of July 31), Oklahoma, South Carolina, Tennessee, Texas, Utah and Wisconsin (as of July 31), are required to self-quarantine for 14 days from their last contact with those states. Those violating the order face fines of up to $500 per day, up to a maximum of $7,000.
Indiana
As of July 28 there were no statewide restrictions in Indiana.
Iowa
As of July 28 there were no statewide restrictions in Iowa.
Kansas
Those who visited Florida after June 29 must self-quarantine for 14 days after entering or returning to Kansas. The same is true for anyone who visited Arizona between June 17 and July 27.
Kentucky
Travelers who visited states or territories with an infection rate approaching 15 percent or higher are asked to self-quarantine for 14 days.
Those states affected are Alabama, Arizona, Florida, Georgia, Idaho, Nevada, South Carolina and Texas.
Louisiana
As of July 28 there were no statewide restrictions in Louisiana.
Maine
Only residents of Vermont, New Hampshire, Connecticut, New York and New Jersey who stay in commercial lodging in Maine can enter the state without restriction. Everyone else must either self-quarantine for 14 days, or sign a document stating that they tested negative within the previous 72 hours. Those in quarantine may leave their hotel or campsite only for limited outdoor activities, such as hiking, when no other people are around.
Maine residents who travel out of state to a state not on the exempted list must also quarantine when they return or test negative for the virus.
Maryland
As of July 28 there were no statewide restrictions in Maryland.
Massachusetts
Effective Aug. 1, all travelers, including residents of the state who are returning home, are required to fill out and submit an online health form and self-quarantine for 14 days, unless they are arriving from a low-risk state. As of July 21, the states exempt from quarantine included Connecticut, Hawaii, Maine, New Hampshire, New Jersey, New York, Rhode Island and Vermont.
Travelers who produce a negative virus test result, administered up to 72 hours before their arrival into the state, can avoid the quarantine. Those who have taken a coronavirus test before arrival must quarantine until they receive a negative test result. Travelers who fail to comply with these policies may be fined $500 per day.
Michigan
As of July 28 there were no statewide restrictions in Michigan.
Minnesota
As of July 28 there were no statewide restrictions in Minnesota.
Mississippi
As of July 28 there were no statewide restrictions in Mississippi.
Missouri
As of July 28 there were no statewide restrictions in Missouri.
Montana
As of July 28 there were no statewide restrictions in Montana.
At Glacier National Park, only the west entrance is open. The Blackfeet Nation is keeping the park’s eastern entrances, which are on tribal land, closed at least through August.
Nebraska
As of July 28 there were no statewide restrictions in Nebraska.
Nevada
As of July 28 there were no statewide restrictions in Nevada.
New Hampshire
Those traveling to New Hampshire from non-New England states “for an extended period of time” are asked to self-quarantine for two weeks.
New Jersey
Those coming into New Jersey after spending more than 24 hours in a state or area with a high rate of confirmed infections are advised to self-quarantine for 14 days, unless they plan to be in the state for less than 24 hours. The quarantine applies even to those with a recent negative test. Starting July 27, those travelers are asked to voluntarily supply contact information and details about where they plan on staying.
The 34 states affected by the quarantine advisory are Alaska, Alabama, Arizona, Arkansas, California, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin. Those arriving from Puerto Rico and Washington, D.C., must also self-quarantine.
New Mexico
Upon entering the state, most people, including residents who have traveled, are required to self-quarantine for 14 days or the duration of their stay, whichever is shorter.
New York
New York requires individuals who have spent more than 24 hours in a state or area with significant community spread of the coronavirus to self-quarantine for 14 days.
The 34 states affected by the quarantine order are Alaska, Alabama, Arizona, Arkansas, California, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin. Visitors or residents returning home from Puerto Rico and Washington, D.C., must also self-quarantine.
Those arriving at airports in New York must fill out a Health Department traveler form, or face a possible $2,000 fine and a mandatory quarantine order. Failure to comply may also result in their being ordered to quarantine, regardless of which state they arriving from. Travelers arriving by air must fill out the form before leaving the airport, while those arriving by car, train or other modes of transportation must fill it out online.
North Carolina
As of July 28 there were no statewide restrictions in North Carolina.
North Dakota
As of July 28 there were no statewide restrictions in North Dakota.
Ohio
Traveling Ohioans and out-of-state tourists who have visited an area of high risk, or who have had possible exposure to the coronavirus, are asked to voluntarily quarantine for 14 days.
As of July 29, Ohio has identified the following states as high risk: Alabama, Arizona, Florida, Idaho, Kansas, Mississippi, and South Carolina.
Oklahoma
As of July 28 there were no statewide restrictions in Oklahoma.
Oregon
As of July 28 there were no statewide restrictions in Oregon.
Pennsylvania
The state asks travelers who have visited an area with a Covid-19 surge to self-quarantine for 14 days. It has identified the affected states as: Alabama, Arizona, Arkansas, California, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nevada, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah and Wyoming.
Rhode Island
Those coming to Rhode Island from a state that has a positivity rate for tests of greater than 5 percent are required to self-quarantine for two weeks. Alternatively, visitors can provide a negative test for the virus that was taken within the previous 72 hours. A person who receives a negative test during their quarantine can stop isolating, although the state recommends the full two-week quarantine.
The states identified are Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin and Wyoming. Visitors from Puerto Rico must also quarantine.
South Carolina
The state recommends that people who have visited an area with widespread or ongoing community transmission of the virus stay home for 14 days from the time they left that region.
South Dakota
As of July 28 there were no statewide restrictions in South Dakota.
Tennessee
As of July 28 there were no statewide restrictions in Tennessee.
Texas
As of July 28 there were no statewide restrictions in Texas.
Utah
As of July 28 there were no statewide restrictions in Utah.
Vermont
Visitors from counties in Northeastern states that have similar active coronavirus rates to Vermont (defined as less than 400 active cases per million residents) and who travel in a private vehicle do not have to quarantine. The same is true for Vermont residents who visit those regions when they return home.
These counties are in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, New York, Pennsylvania, Ohio, New Jersey, Delaware, Maryland, Virginia, West Virginia and Washington, D.C.
Most other travelers need to self-quarantine upon arrival in Vermont, but the state gives travelers a few options. People may self-quarantine out of state before traveling to Vermont as long as their trip is in a private vehicle and they make only necessary stops, while wearing a face mask, social distancing and washing their hands frequently. Those opting to self-quarantine before their visit to Vermont can either do it for 14 days, or they can shorten it to seven days if they then get a negative test result.
Those arriving by public transportation or a longer car ride must self-quarantine for 14 days, or for seven days followed by a negative test.
Virginia
As of July 28 there were no statewide restrictions in Virginia.
Washington
As of July 28 there were no statewide restrictions in Washington.
West Virginia
As of July 28 there were no statewide restrictions in West Virginia.
Wisconsin
There is no quarantine request, but the state asks those who have traveled within the United States and are entering Wisconsin to check themselves for symptoms of Covid-19 and to stay home as much as possible for 14 days. Wisconsinites are asked not to travel to summer or rental homes. Local quarantine restrictions may be in place at the county level.
Wyoming
As of July 28 there were no statewide restrictions in Wyoming.
Otherwise, any required service can be obtained by working with our Technical Support representatives by email or phone, or by shipping the unit to CEM for repair. We will give these systems priority turn around for repair. Contact service@cem.com to obtain support or an RMA for the return of a system.
Keep checking back for more updated information.
