Customer service

Welcome to CEM Customer Support

CEM Service is committed to providing the highest level of technical support and service to our customers. We measure our success by one standard -- customer satisfaction.

Video

SMART 6 Software Upgrade

Have you ever needed to upgrade the software in your SMART 6? The procedure is outlined in the operation manual, however this video is helpful if you have never upgraded the software before. 

Crucible

Do you ash?

Do you ash samples? If so, we have a product for you: CEM Quartz Crucibles! They ash super fast and no cleanup is required.

SMART 6

SMART 6: Operation, Maintenance and Troubleshooting

 

This seminar is targeted at the operators of the systems, however maintenance personnel will also gain useful insight into just how the systems are used and troubleshooting common issues.

This seminar will cover the operation, maintenance and basic troubleshooting for the following products:

  • : Sprint
  • Smart System 6
  •  Smart Trac 2/Oracle

 

Oracle unit

Oracle: Operation, Maintenance and Troubleshooting

This seminar is targeted at the operators of the systems, however maintenance personnel will also gain useful insight into just how the systems are used and troubleshooting common issues.

This seminar will cover the operation, maintenance and basic troubleshooting for the following products:

  • : Smart System 6/Smart System 5/ Smart Turbo
  •  Smart Trac 2/Oracle
Vessels

Digestions: The Importance of Vessel Cleaning

Most people do not realize the importance of vessel cleaning and routine maintenance and the impact it has on the operation of the MARS and MARS 6 systems. More than half of the incoming assistance requests to CEM Technical Support stem from vessels that are either in need of routine maintenance or are simply being used beyond their usable life.

What are some of the things to look for in aging vessels?

Sprint image

SPRINT: Operation, Maintenance and Troubleshooting

This seminar is targeted at the operators of the systems, however maintenance personnel will also gain useful insight into just how the systems are used and troubleshooting common issues.

This seminar will cover the operation, maintenance and basic troubleshooting for the following products:

SPRINT

Trac 2 System

SMART Trac 2: Operation, Maintenance and Troubleshooting

This seminar is targeted at the operators of the systems, however maintenance personnel will also gain useful insight into just how the systems are used and troubleshooting common issues.

This seminar will cover the operation, maintenance and basic troubleshooting for the following products:

  • Smart System 6/Smart System 5/ Smart Turbo
  • :Smart Trac 2/Oracle
  • : Sprint

 

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