Service Contracts
The Key to Maximum Performance is Proper Operation, Maintenance and Service
CustomerCare Plus is a comprehensive maintenance and service program designed to minimize downtime of CEM Equipment, eliminating costly customer delays and unforeseen expenditures. Technical support, preventive maintenance and service are performed by experienced technicians factory trained and certified on CEM microwave products. CustomerCare Plus ensures:
- 24-hour technical support
- On-site preventive maintenance including:
- Thorough cleaning of the instrument
- Each component checked and replaced if required
- Adjustments and calibrations
- Sufficient testing to ensure full instrument efficiency
- Guaranteed prompt response to a service request
- Discounts on technician travel, labor and parts
- Extended life expectancy of the instrument
- Peace of mind that any failures will be quickly corrected
Three CustomerCare Plus plans are available, permitting you to choose the plan that best meets your maintenance and budget requirements.
| No Contract | Plan 1 | Plan 2 | Plan 3 | |
| Travel | List Price* | 20% Discount** | No Charge | No Charge |
| Labor | List Price* | 20% Discount** | No Charge | No Charge |
| Parts | List Price* | 20% Discount** | No Charge | No Charge |
| Shipping | List Price* | List Price* | List Price* | No Charge |
| Rental Unit | List Price* | List Price* | List Price* | No Charge |